kobinaesseltetteh@gmail.com
About Me
Education
Kwame Nkrumah University of Science and Technology, Ghana 2006
B. A Culture and Tourism
Key Courses: Accounting, Marketing, Economics, Principles of Management, Geography, Research Methods and a long essay on Marketing of Forts and Castles as Tourist Sites in Ghana.
Coventry University, UK Sept 2015 – 2018
Mba. Finance
Modules: International Financial Markets, Institutional Investments, Corporate Finance, Strategic Management, Project Management, Organizational Behaviour and HRM, Marketing Management, Financial Analysis for Managers and Dissertation on Satisfaction delivery in the motor insurance industry in Ghana. A study of Hollard insurance company.
Work & Experience
Metropolitan Insurance, Ghana 11/01/2010 - 08/31/2011
National Service Personnel
• Quote risk adequate premiums for new businesses. • Responding to customer underwriting enquiries and assistance. • Renewal of insurance policies. • Issuing and passing relevant endorsements accurately and on time. • Neat and proper filing of documents.
Metropolitan Insurance, Ghana 01/02/2012 - 03/13/2015
Underwriting Officer
• Underwriting of Motor and Travel Insurance Policies and issuing all other documents as evidence of insurance cover. • Renewal of Insurance policies and underwriting policy approvals. • Provision of competitive premium quotes and Renewal of insurance policies. • Quote risk adequate premiums for new businesses and monitor response. • Keep detailed records of policies underwritten and decisions made • Negotiate and define the specific terms of insurance policies with brokers or policyholders • Issuing and passing relevant endorsements accurately and on time. • Handling Personal and Corporate line underwriting and assisting Sales Executive in achieving their targets. • Supervise and assist in the duly completing of documents by clients. • Collecting insurance premiums and issuing receipt to clients. • Responding to customer underwriting and claim enquiries and assistance.
Corporate Workgroup Hollard Insurance, Ghana 03/16/2015 - 12/31/2015
Senior Officer
• Marketing - Relationship Officer, Broker related businesses. Meet target by soliciting for businesses from insurance brokers. • Ensuring brokers policies and complaints were handled on time. • Underwriting various lines of business which includes motors, fire, liability, travel for the brokers. • Conducting interviews, negotiations and settlement of death and injury claims (including General Accident Claims). • Preparing loss adjustment reports for settlement of all claim types. • Conducting post loss surveys on risk such as accident vehicles, burgled premises, fire and flooded buildings. • Advisory services to clients with claims related issues such as the recommendation of risk improvement measures to clients prior and subsequent to loses. • Reporting on claims, marketing and underwriting.
Hollard Insurance 01/01/2016 - Present
Senior Claims Officer , Ghana Jan 2016 –
• Advisory services to clients with claims related issues such as the recommendation of risk improvement measures to clients prior and subsequent to loses. • Liaising between salvage dealers to dispose of salvage parts collected. • Conduct surveys and adjust claims on accident vehicles, burgled premises, fire and flood, etc. • Reporting on litigated cases, secondment contracts, claims outstanding and settled death and injury claims. • Conducting interviews, negotiations and settlement Injury and Death claims (including General Accident Claims). • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio. • Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies. • Analyze all claims and identify all risks and ensure processing of all claims as per company policy. • Process and pay claims within designated authority level and approve claims adjusted by subordinates. • Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments. • Analyze all claims to ensure optimal quality and prepare reports for various workgroups and monitor all chargeback expenses and provide report to management. • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures. • Keep an audit trail of all reported claims. • Enter claim payments, reserves, and new claims on computer system accurately. • Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis. • Schedule all internal and external audits on all claims issues and supervise processing of all billing issues. • Provide training to national services personnel and sales representatives. • Reporting (monthly) on Paid claims and SDR. • Subrogating Third Parties and Insurance Companies. • Liaising with underwriters after claim settlement to correct and or endorse policies to prevent future claims.
Hollard Insurance, Ghana 01/02/2017 - 01/11/2023
Supervisor, STP (Straight Through Process Claims)
• Ensure that the STP claims processes are adhered to. • Approving all SPT Claims and managing clients complains accordingly. • Reporting on STP Claims and putting in measures to reduce the STP claim ratio. • Ensuring that there are no backlogs on the STP claims. • Ensure that each team member is up to task with their day-to-day duties in the unit.
Portfolio
