Atif Shah

Atif Shah

Claims Handler
+00447405095010 +00447405095*** show
atifshah.lille1@gmail.com

About Me

My objective is to become an CEO of Munich re within ten years. I would like to pursue a career in insurance industry with a focus on risk management and reinsurance. I am ambitious, result oriented, hardworking individual with ample potential for growth and accomplishment.

Education

Universite lille 1 2014

Master In managemnt of European affairs

I have completed my master's in Eu business management in 2014.

University of the Punjab lahore 2012

MBA in Insurance and Risk management

I have completed My MBA with major in Insurance, Risk management and Finance. Major subjects: 1 Entrepreneurship 2 Management information System 3 Advance Financial Management 4 Strategic Management 5 Operations Management 6 Advance Risk Management

University of the Punjab lahore 2010

BBA (hons) in Insurance and Risk management

I have completed my BBA (hons) in Insurance and Risk management. 1. Principles of Insurance & Risk Management. 2. Underwriting Management 3. Claims Management 4. Risk Management 5. Property & Pecuniary Insurance 6. Liability Insurance 7. Life Insurance 8. Insurance Marketing 9. Motor Insurance 10. Marine Insurance 11. Reinsurance

Work & Experience

Insurance house UAE 04/06/2017 - 04/30/2023

Senior Motor Claims officer

My major responsibilities are to: • Registering claims for the insured • Receiving telephone calls from the insured and third property insured. • Providing appropriate information according to the needs of the insured and supporting the clients to understand the claim procedure. • Assigning and informing the insured, Tp insured about the details of the Garage. • Handling complaints of the insured and Tp insured. • Informing the insured that what is covered in his policy according to the terms and conditions of the policy. • Issuing approvals (lpos) of the vehicles • Approving cash settlement to the Tp insured and our insured according to the estimates of the workshops. • Notifying underwriting department for major claims or excessive claims of an insured so underwriting department can take adequate actions. • Conduct the evaluation of the panel workshops and if any workshop is not performing according to set standards of our company, then informing the senior management to eliminate that workshop from our panel list. • Sending recovery claims notification to other companies and get approval. • Calculate the amount of the vehicle if the vehicle is total loss and then inform the insured about the amount which will be paid. • Convincing agency repair cars to repair outside agency in our A+ Garages. • Dealing with brokers regarding the notification of the claims, and inform them about the claim intimation, settlement and rejection of the claim.

Dubai Insurance 04/08/2015 - 01/06/2017

Claims Officer

I joined Dubai Insurance as a motor claim officer in 2015.During my job, my major responsibilities were to: • Register claims for the insured (customer) • Guiding customer to the agency • Provide Guidance to the insured in reporting a claim • Dealing with customer complaints and appeals • Handling complaints of the customer and providing them the best solutions • Maintaining quality and customer service standards • Listening the telephone calls of the insured and tp insured • Issuing lpo (approval) for repair of motor vehicle • Sending claims notification to third party insurance company • Contacting the tp insurance company for efficient claim handling • Handling Total loss vehicle and making offer letter for the insured. • Handling test plate, Garage and extended warranty claims • Reviewing the outstanding claims on quarterly basis, and advice the management on the status of major claims such as injury or death claims, and preparing outstanding claims data sheet. • Quarterly reconciliation of all major accounts with regard to their outstanding claims, and loss ratio preparation upon request from recovery department, and underwriting department.

Bank of Azad kashmir 05/01/2012 - 06/30/2012

Bank of azad kashmir

I worked in bank of Azad Jammu & Kashmir as a junior officer from 2010-12. Junior Officer During this period my major responsibilities were to: • Open accounts of the customers • Explain features, advantages and disadvantages of various kinds of accounts. Managing client bank accounts, including opening and closing accounts, and overseeing transactions. • Processing deposits, payments, and withdrawals. • Handling various transactions, such as writing cashier checks or money orders, when necessary. • Recommending and explaining banking services and products to clients based on their needs. • Presenting and cross-selling banking services and products to existing and prospective clients. • Resolving client queries and complaints. • Pproviding customer service and deposit accounts. • Collected utility bills from the customers, and deposited into government account on behalf of them. • Performing administrative and clerical duties, such as data entry and filing, when required by the branch manager. • Providing information about consumer financing and providing the suited consumer finance product to the customer. • Sell consumer finance products such as auto loans, house financing etc. • Visited many customers, conducted credit reviews, and propose appropriate recommandations.

Skills

Microsoft Office, Primea, Open Office,
80%
Customer service skills, Technical Skills,
100%
Complex Problem solving, Critical Thinking
79%
Languages; Fluent in English and Urdu, Arabic Reading & Writing Ability, Intermediate proficiency in French.
70%
Meeting deadlines
100%
Learning Strategies and Adopting Culture
100%
Service Orientation
100%
Negotiation, Time Management,
100%

Awards

2016

Certificate in Insurance

I completed my certificate in insurance in 2016 and I have passed the following subjects; • IF1 Insurance, Legal and Regulatory, • IF2 General Insurance Business, • IF3 Insurance underwriting process • 590 Principles of Takaful