Insurance Customer Service Advisor

Are you passionate about providing your insurance customers with a first-rate service? Do you have a naturally inquisitive mind with a flair for cross selling? Do you want to work somewhere where you can challenge the status-quo, and be empowered to come up with ideas, whilst growing and developing your career?

If so, this could be fantastic opportunity for you to join a great Insurance business, who offer excellent training and development for all their staff in a warm and friendly environment. They are now looking for someone to join them in their Wickham office (Near Fareham) as an Insurance Customer Service Advisor.

As a Service Advisor on a team of 5, you will be working at the heart of an ambitious expanding local business which enjoys a phenomenal reputation in the local market, being one of the go to insurance firms due to their excellent customer service and product range and will get to handle a range of risks from standard commercial to non-standard personal lines.

Your work will predominantly involve dealing with existing clients, handling their mid-term adjustments as well as carrying out renewal reviews and claims handling, but this business is keen to speak to those who will proactively look for sales opportunities by identifying new business opportunities as well as looking to cross sell.

You will be self-motivated, driven, and ready promote the business at every turn to achieve the businesses goals as well as your individual targets. Above all you’ll have the ability to translate potential into revenue and relish the challenge to drive the growth of a truly customer focused business, so just as important as your experience will be your attitude and focus on being successful in your career, and a genuine desire to achieve the best possible customer outcome!

This is NOT a high-volume role, as you will be expected to take your time with your clients and make “every call count”, making sure you have the right conversations, and not just a sales/customer service call box ticking exercise. You will be taking around 20-30 calls a day, and they want people who want to make these calls quality ones!

Please note you may also be required to travel to their office in Winchester from time to time.

To be considered for this role, you will ideally need at least 2 years insurance experience, gained in a professional insurance business, with a minimum of 5 GCSE’s A-C, including English and Maths. (Although A-Levels are preferred though not essential)

This is a truly fabulous opportunity to kick start your career with a great employer who offer a warm and friendly working environment, working within a great team!

Office hours are 8:45am to 5:15pm and the salary on offer is £20-25k basic depending on experience, plus bonuses after probation and some great perks, which includes 24 days holiday to start, as well as an extra “wellness” day available each year and a pension.

If you wish to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment – General Insurance & Financial Services Recruitment Specialists.